POLICIES AT THE CORK SCREW
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
OUR SHIPPING POLICY
How We Do It
Effective Date: 01st Nov 2022
Thank you for choosing The Cork Screw for your shopping needs. We are dedicated to providing a seamless and reliable shipping experience. Our Shipping Policy is designed to ensure clarity and compliance with Australian consumer law.
1. Shipping Methods and Delivery Timeframes:
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We offer a range of shipping options to suit your preferences. The available shipping methods and estimated delivery timeframes will be provided during the checkout process.
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Please note that delivery times are indicative and may vary based on factors such as location, public holidays, and unforeseen delays.
2. Order Processing:
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Orders are typically processed within 24hrs to 48hrs after payment confirmation.
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You will receive an email confirmation once your order has been processed and dispatched.
3. Shipping Charges:
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Shipping charges are calculated based on the selected shipping method, destination, and the total weight or dimensions of the items in your order.
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Any applicable shipping charges will be displayed during the checkout process before you confirm your purchase.
4. Tracking and Notifications:
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For most orders, a tracking number will be provided via email once the order has been dispatched. This allows you to monitor the status of your delivery.
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You can expect to receive email notifications regarding your order's progress, including tracking updates and delivery confirmation.
5. Address Information:
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It is essential to provide accurate and complete shipping information, including your address and contact details. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses provided by the customer.
6. Delivery Attempts:
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Our chosen shipping partners will make reasonable attempts to deliver your package. If a delivery attempt is unsuccessful, you may be provided with instructions on how to reschedule delivery or collect your package from a local depot.
7. Acceptance of Goods:
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Upon receiving your order, please inspect the items carefully for any visible damage or discrepancies.
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If you believe your package has been tampered with or damaged during transit, please document the condition of the package and contact our customer support team immediately.
8. Lost or Delayed Shipments:
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In the rare event that your order is lost or significantly delayed during transit, please reach out to our customer support team. We will initiate an investigation and work to resolve the issue promptly.
9. Shipping Restrictions:
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Some items may be subject to shipping restrictions based on factors such as size, weight, or destination. We will communicate any such restrictions during the checkout process.
10. Contact Us:
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If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer support team at info@thecorkscrew.com.au.
Please note that our Shipping Policy may be updated from time to time without notice. We recommend reviewing this policy whenever you make a purchase to ensure you have the most up-to-date information.
RETURNS AND REFUNDS
How It Works
Effective Date: 01st Nov 2022
Thank you for shopping at The Cork Screw! We are committed to providing you with quality products and a satisfying shopping experience. In the unlikely event that you are not completely satisfied with your purchase, we have outlined our Returns Policy in accordance with Australian consumer law.
1. Returns Eligibility:
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You are eligible to initiate a return within 30 days from the date of delivery.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Certain items, such as personalized or perishable goods, are exempt from being returned unless they are faulty or not as described.
2. Returns Process:
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Contact our customer support team at [customer support email/phone number] to initiate a return. Provide your order number and a brief explanation of the reason for the return.
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Our customer support team will provide you with a Return Authorization Number (RAN) and further instructions for returning the item.
3. Return Shipping:
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If the return is due to a faulty or damaged item, we will provide a prepaid return shipping label.
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If the return is due to a change of mind or any other reason not related to product quality, the return shipping costs will be borne by you.
4. Refund/Exchange:
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Once we receive the returned item and verify its condition, we will process your refund or exchange.
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Refunds will be issued to the original payment method used during purchase.
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Exchanges will be subject to product availability. If the desired item is unavailable, we will issue a refund.
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Refunds will include the original shipping cost if the return is due to a faulty or damaged item. However, the shipping cost will not be refunded for change of mind returns.
5. Faulty or Damaged Items:
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If you receive a faulty or damaged item, please provide photographic evidence of the issue along with your return request. This will help expedite the return process.
6. Change of Mind Returns:
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If you wish to return an item due to a change of mind, the item must be in its original, unopened packaging. A restocking fee of 5% may apply in such cases.
7. Consumer Guarantees:
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Our Returns Policy is in accordance with the Australian Consumer Law. If a product is deemed faulty or does not meet the description, you are entitled to a repair, replacement, or refund as per your preference.
8. Contact Us:
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If you have any questions or concerns regarding our Returns Policy, please feel free to contact our customer support team at info@thecorkscrew.com.au.
Please note that this Returns Policy is subject to change without notice. It is advisable to review the policy each time you make a purchase.
OUR PRIVACY POLICY
Your Data is Secure
At The Cork Screw, we are dedicated to respecting and protecting your privacy, ensuring a safe online environment, and maintaining the confidentiality of your personal information. This Privacy & Safety Statement outlines our commitment to your privacy and safety and explains how we collect, use, and secure your data.
1. Information Collection:
We collect personal information, such as your name, contact details, and payment information, solely for the purpose of providing our services, processing orders, and improving your experience. We do not share your information with third parties for marketing purposes without your explicit consent.
2. Data Security:
Your data security is paramount to us. We utilize robust security measures to protect your information from unauthorized access, alteration, or disclosure. Our encryption technologies and secure protocols ensure your personal information remains confidential and protected.
3. Consent and Control:
We respect your autonomy and give you control over your personal information. You have the right to access, update, or delete your data, and we will always seek your explicit consent before using your information for any purpose beyond what you initially provided it for.
4. Transparent Practices:
We are committed to transparency. Our Privacy Policy outlines our data collection and usage practices, explaining your rights and how to exercise them. It provides clear information about how your data is managed and how you can reach out to us with privacy-related inquiries.
5. Cookies and Tracking:
Our website employs cookies and similar technologies to enhance your browsing experience and gather insights for improving our services. These technologies help us tailor content to your preferences while respecting your privacy choices.
6. Responsible Service:
Our services are intended for individuals above the legal drinking age. We do not knowingly collect personal information from minors. If we become aware of any such data, we will take immediate steps to delete it.
7. Compliance and Regulations:
We adhere to all relevant privacy laws and regulations, ensuring your personal information is handled in compliance with legal requirements. Our commitment to your privacy extends to all aspects of our operations.
8. Data Breach Response:
In the unlikely event of a data breach, we have established protocols to mitigate its impact and promptly inform affected individuals. Our team is dedicated to addressing any data breach issues swiftly and efficiently.
9. Continuous Improvement:
We regularly review and update our privacy practices to align with industry standards. Your feedback is essential in helping us enhance our processes and maintain the highest level of privacy protection.
10. Contact Us:
If you have any questions, concerns, or requests regarding your privacy and safety, please reach out to our Privacy Team at info@thecorkscrew.com.au. Your trust is invaluable to us, and we are committed to ensuring your privacy and security.
Thank you for choosing The Cork Screw. We are here to provide you with a secure and supportive experience.